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Customer Experiences that Foster Customer Engagement

CYTaylor — Tue, 08 Dec 2009 03:01:22 +0000

Good customer serivce can foster customer engagement and lead to a profitable return for companies no matter what industry. A contrast of experience between a technology provider and a restaurant resulted in a mixed experience and highlights the need for better training in customer service to win repeat business. . . . → Read More: Customer Experiences that Foster Customer Engagement

TaylorYou - Keepin' it Real in Real Time is a post from: TaylorYou

A Culture Change as a Survival Mechanism

CYTaylor — Tue, 01 Dec 2009 05:51:38 +0000

What can other legacy organizations learn from General Motors about employee engagement, customer engagement, transformation and leadership? A Hierarchical culture is not conducive to fostering change much less engaging workers and driving behaviors that contribute to business success. Sometimes a simple change in stuffy dress codes can impact a culture change. . . . → Read More: A Culture Change as a Survival Mechanism

TaylorYou - Keepin' it Real in Real Time is a post from: TaylorYou

Surviving as a Free Agent

CYTaylor — Thu, 12 Nov 2009 16:09:11 +0000

Twenty-five percent of Americans have declared themselves 'free agents' as a result of the downturn in the economy. What does it mean to be a free agent now that economic recovery is underway but jobs aren't part of the equation. Get advice on what you can do to stay in the game and survive the free agency market. . . . → Read More: Surviving as a Free Agent

TaylorYou - Keepin' it Real in Real Time is a post from: TaylorYou