Good customer serivce can foster customer engagement and lead to a profitable return for companies no matter what industry. A contrast of experience between a technology provider and a restaurant resulted in a mixed experience and highlights the need for better training in customer service to win repeat business. . . . → Read More: Customer Experiences that Foster Customer Engagement
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What can other legacy organizations learn from General Motors about employee engagement, customer engagement, transformation and leadership? A Hierarchical culture is not conducive to fostering change much less engaging workers and driving behaviors that contribute to business success. Sometimes a simple change in stuffy dress codes can impact a culture change. . . . → Read More: A Culture Change as a Survival Mechanism |
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