TaylorYou » Leadership

21st Century Leadership Emerges

CYTaylor — Fri, 18 Jun 2010 16:32:36 +0000

The new problems that leaders face today cannot be solved with old school tactics. Thus, the 21st Century leader has emerged with a new school approach that recognizes employee ingenuity, creativity and innovation. Talking about leadership change is no longer good enough. It's now a matter of survival. . . . → Read More: 21st Century Leadership Emerges

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Customer Experiences that Foster Customer Engagement

CYTaylor — Tue, 08 Dec 2009 03:01:22 +0000

Good customer serivce can foster customer engagement and lead to a profitable return for companies no matter what industry. A contrast of experience between a technology provider and a restaurant resulted in a mixed experience and highlights the need for better training in customer service to win repeat business. . . . → Read More: Customer Experiences that Foster Customer Engagement

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A Culture Change as a Survival Mechanism

CYTaylor — Tue, 01 Dec 2009 05:51:38 +0000

What can other legacy organizations learn from General Motors about employee engagement, customer engagement, transformation and leadership? A Hierarchical culture is not conducive to fostering change much less engaging workers and driving behaviors that contribute to business success. Sometimes a simple change in stuffy dress codes can impact a culture change. . . . → Read More: A Culture Change as a Survival Mechanism

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The sweet sound of ‘ethical leadership’

CYTaylor — Tue, 25 Aug 2009 04:07:18 +0000

I can recall when the words ethical and leadership went hand in hand. From my early years, I remember my father serving so well as a role model for ethical leadership, even though I had no clue at the time what it meant or more importantly, what it entailed. But I do remember my father . . . → Read More: The sweet sound of ‘ethical leadership’

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