By CYTaylor, on June 19th, 2010%
The new problems that leaders face today cannot be solved with old school tactics. Thus, the 21st Century leader has emerged with a new school approach that recognizes employee ingenuity, creativity and innovation. Talking about leadership change is no longer good enough. It’s now a matter of survival. . . . → Read More: 21st Century Leadership Emerges
By CYTaylor, on December 8th, 2009%
Good customer serivce can foster customer engagement and lead to a profitable return for companies no matter what industry. A contrast of experience between a technology provider and a restaurant resulted in a mixed experience and highlights the need for better training in customer service to win repeat business. . . . → Read More: Customer Experiences that Foster Customer Engagement