The economy recovery is causing companies to pause and review barriers that stifle employee engagment. Removing bureacracy to open up lines of communication is a cultural change that many company leaders will have to tackle to survive in the new economy. What the marketing and advertising messages used to say about a company may no longer match the realities creating an upside for cultural change. . . . → Read More: The Upside of Cultural Change
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Good customer serivce can foster customer engagement and lead to a profitable return for companies no matter what industry. A contrast of experience between a technology provider and a restaurant resulted in a mixed experience and highlights the need for better training in customer service to win repeat business. . . . → Read More: Customer Experiences that Foster Customer Engagement |
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